The Subjects
.
People Or Technology – Who Wins?
With increased pressure from all areas of the business the modern IT department has to make its budget stretch further than ever before and inevitably something must suffer. Who should get the extra buck the people or technology?
IT Managed Services
Is finding a managed service provider the key to IT bliss. This session makes for a lively debate as it pitches internal services against outsourced services to see who will be triumphant.
IT Service Pitfalls - How Do We Overcome Them?
Delivering IT Service is a complex process at the best of times but what are the most common pitfalls and what can be put in place to overcome them?
.
Sponsored by:
Does The Service Desk Need Improving?
The modern customer is becoming more and more demanding and these increased demands require the service desk to consistently adapt. Is today’s service desk coping under the strain and what improvements can be made?
Maintaining a Secure Network In The 21st Century?
With so many threats from so many different sources a 21st century network must be able to withstand the most brutal assaults. Is it possible to maintain a secure network in this day and age and if so what is the best way to do so?
Support Packages - Do They Really Matter?
Detailed research goes in to the purchase of software solutions but can the same be said for the support package. Is support really that important and if so what constitutes a respectable and robust package.
Sponsored by: 
What Is The IT Infrastructure Library (ITIL) Missing
Given that it's a few years since ITIL V3 came out, this debate asks what is missing from it and how could it be improved.
Event Sponsors Subject Choice
This session is to be decided by the headline sponsor
Managing Change - Is It Really Possible?
With so many businesses having to adapt to ever changing environments this session debates whether is it possible for modern managers to implement successful & sustainable change and discovers how best to do this?
Training & Motivation
People are the most valuable asset to any business so keeping staff educated and motivated is a sure-fire way of improving productivity. Is regular training a necessity though? Is training good for moral and are there clear financial benefits to be gained.
.
.
Understanding The Cloud
Research carried out suggests that 41% of senior IT professionals ‘didn’t know’ what cloud computing was, while 17% thought ‘it was internet based computing’. What does cloud computing mean to you, how much value do you place on it, and do you think it's the future?
.
>
Software As A Service (SaaS) vs. On-Site
With so much research on cloud computing a mine field is quickly developing; so which do you feel is best, on-site or SaaS?
.
>
Successful Best Practice Implementation
How to effectively implement best practice in an IT management environment is key to us all but what's the best way to maintain productivity and moral through the implementation process?
>
Spnsored by:
Providing Service Heaven
Is service heaven a myth or is there a method that can be undertaken and if so what is it?
.
><.
Green IT - The Financial Benefits
Green IT is something we are all conscious of but what are the most effective ways of reducing reducing your carbon footprint while improving the bottom line?
.
.
.
.
Co-Located with:
